Smart Technology Designed to
Simplify Life and Work

If you ever need help, tap Support > Submit a Ticket in the app or web portal. Our support team will review your inquiry, track your ticket status, and resolve your issue promptly.

API Tokens let tech-savvy users connect jiSECURE to custom software or automation scripts. You can generate secure access tokens under Settings > API Access to send commands safely without exposing your main password.

Simply tap Forgot Password? on the login screen, enter your registered email address, and follow the password reset link sent to your inbox to securely set a new password.

To enable 2FA, open your profile settings in the app, navigate to Security Policy, and toggle Two-Factor Authentication. This requires a verification code sent to your phone or authenticator app whenever a new device logs in.

Your safety and privacy are our top priorities. All communications between your phone, smart home controllers, and cloud servers use bank-grade TLS/SSL encryption. Your device controls and data are strictly isolated and accessible only by you and your authorized family members.

The dashboard displays clear Online/Offline status badges for every device. If a device temporarily loses power or Wi-Fi signal, background diagnostic services automatically attempt to reconnect it as soon as network service is restored.

jiSECURE uses high-speed real-time wireless communication. When you tap a button on your phone, the command reaches your smart device in milliseconds for near-instant response time.

Yes! SDM allows you to group smart devices into custom rooms (e.g. Living Room, Master Bedroom, Outdoor Garden). This lets you turn off all appliances in a room or activate scene modes with a single tap.

Over-The-Air (OTA) updates wirelessly deliver new software enhancements, speed improvements, and security patches directly to your smart home hardware over Wi-Fi—no manual rewiring or technician visits needed.

With SDM Schedulers, you can automate repetitive tasks! Program outdoor lights to turn ON automatically at sunset and OFF at sunrise, or schedule your water heater to turn ON 30 minutes before you wake up in the morning. This saves energy and ensures you never forget to turn appliances off.

SDM continuously monitors environmental sensors like door open/close contacts, room temperatures, and water tank levels. If a door is left open for too long or temperatures breach safety thresholds, jiSECURE sends an instant push notification to your phone so you can take action immediately.

PulseLocks send a temporary electrical pulse to unlock motorized gates or door latches for a specified duration (e.g., 3 to 5 seconds). Once the time expires, the gate automatically re-locks itself, ensuring your property stays secure without manual intervention.