At jiSecure, we are committed to delivering high-quality smart automation solutions that meet your needs and expectations. However, if for any reason you are not satisfied with your purchase or service, we are here to help.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The product or service was purchased directly from jiSecure.
• A valid proof of purchase (receipt or order number) is provided.
• The refund request is made within 7 to 30 days of purchase, depending on the product/service type.
• The product is returned in its original condition and packaging (if applicable).

2. Non-Refundable Items

We do not offer refunds on:

• Custom-built or specially configured systems.
• Products damaged due to misuse, negligence, or unauthorized modifications.
• Subscription fees are charged after the billing cycle has started.

3. Hardware Products

• Refund requests must be made within 15 to 30 days of delivery.
• The product must be unused and in its original condition.
• Customers are responsible for return shipping unless the return is due to a defect or shipping error.

4. Software & Digital Products

• Refunds for software or licenses are available only if the product is proven to be defective or not functioning as described.
• Requests must be made within 7 days of purchase or activation.

5. Process for Requesting a Refund

To request a refund, please contact our support team at with the following:

• Order number or invoice
• Reason for the refund request
• Any supporting photos or documentation (if applicable)
• Our team will review your request and respond within 3–5 business days.

6. Refund Method

• Approved refunds will be processed to the original method of payment within 7–10 business days after approval.
• If you have any questions about our refund policy, please don't hesitate to contact us at sales@jisecure.com or call us at +919569227788. We're here to help!