Refunds

At jiSECURE Smart Home, customer satisfaction is our priority. If you wish to request a refund for a purchased product, all requests are subject to product inspection and approval under the terms outlined below.

_{1. Refund Eligibility}

A refund request may be considered only if:

• The product was purchased directly from jiSECURE or an authorized dealer.

• A valid purchase invoice or proof of purchase is provided.

• The refund request is submitted within the applicable return period.

• The product is returned to an authorized jiSECURE Service Center for inspection.

• The product passes the inspection and is found to be eligible under this policy.

Submitting a product for inspection does not guarantee approval of a refund.

_{2. Product Inspection}

Every returned product undergoes a technical inspection by jiSECURE.

During inspection, our technicians verify whether the product is free from physical damage and qualifies for a refund according to company policy.

Refund requests may be rejected if the product shows evidence of:

• Water or liquid damage

• Physical damage, cracks, dents, or broken parts

• Burn marks or electrical damage caused by voltage fluctuations or short circuits

• Tampering, unauthorized repairs, or modifications

• Damage caused by improper installation or misuse

• Missing accessories, manuals, packaging, or original components (where applicable)

• Any condition indicating the product has not been used under normal operating conditions

The inspection report prepared by jiSECURE shall be final for refund eligibility.

_{3. Non-Refundable Products}

Refunds will not be approved for:

• Products that fail inspection.

• Products damaged due to customer negligence or accidental damage.

• Products with water, moisture, fire, or environmental damage.

• Products that have been opened, modified, or repaired by unauthorized persons.

• Custom-built, made-to-order, or specially configured products.

• Products returned without valid proof of purchase.

_{4. Refund Approval}

If the returned product successfully passes inspection and meets all eligibility requirements:

• The refund will be approved by jiSECURE.

• The approved refund amount will be processed using the original payment method whenever possible.

• Refund processing typically takes 7–10 business days after approval.

Any shipping, installation, or service charges already incurred are non-refundable unless otherwise stated.

_{5. How to Request a Refund}

To initiate a refund request:

• Contact jiSECURE Customer Support.

• Provide your purchase invoice or order details.

• Return the product to the nearest authorized jiSECURE Service Center.

• Wait for the product inspection and evaluation.

• You will be informed of the inspection result and refund decision.

_{6. Important Information}

• Returning a product does not automatically qualify it for a refund.

• Refund approval is subject to successful inspection by jiSECURE.

• jiSECURE reserves the right to approve or reject refund requests based on the inspection findings and this policy.

• jiSECURE may update or revise this Refund Policy without prior notice.

_{7. Contact Us}

If you have any questions regarding refunds or need assistance with your return request, please contact us:

Email: support@jisecure.com
Phone: +91 95692 27788

Our Customer Support team is committed to providing prompt, fair, and professional assistance for all refund and return inquiries.