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View AllIf you ever need help, tap Support > Submit a Ticket in the app or web portal. Our support team will review your inquiry, track your ticket status, and resolve your issue promptly.
API Tokens let tech-savvy users connect jiSECURE to custom software or automation scripts. You can generate secure access tokens under Settings > API Access to send commands safely without exposing your main password.
Simply tap Forgot Password? on the login screen, enter your registered email address, and follow the password reset link sent to your inbox to securely set a new password.
To enable 2FA, open your profile settings in the app, navigate to Security Policy, and toggle Two-Factor Authentication. This requires a verification code sent to your phone or authenticator app whenever a new device logs in.
Your safety and privacy are our top priorities. All communications between your phone, smart home controllers, and cloud servers use bank-grade TLS/SSL encryption. Your device controls and data are strictly isolated and accessible only by you and your authorized family members.
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