Warranty Policy

​jiSECURE Warranty Policy
​At jiSECURE, quality and reliability are at the core of everything we build. This Warranty Policy explains the coverage, terms, and process applicable to jiSECURE products, ensuring transparency and peace of mind for our customers.

​1. Warranty Coverage Period
​All jiSECURE products come with a 12-month limited warranty, effective from the date of purchase as stated on the original purchase invoice. A valid invoice is required to avail of warranty services.

​2. What This Warranty Covers
​This warranty covers manufacturing defects related to materials and workmanship under normal and intended usage conditions.
​Covered issues include:
​    • Product features that fail to function as intended
​    • Hardware or electronic component malfunctions
​    • Electrical faults arising from normal operation
​    • Functional defects that impact product performance
​During the warranty period, jiSECURE will, at its sole discretion, repair or replace the defective product with an equivalent product or component.

​3. What This Warranty Does Not Cover
​This warranty does not apply to damage or failure caused by:
​    • Short circuits, voltage fluctuations, or power surges
​    • Exposure to water, moisture, or other liquids
​    • Incorrect installation or use contrary to product instructions
​    • Misuse, abuse, negligence, or improper handling
​    • Physical damage, tampering, or cosmetic wear and tear
​    • Repairs, modifications, or alterations performed by unauthorized personnel
​    • Use with unstable or incompatible power sources
​This warranty also excludes any indirect, incidental, or consequential damages, including but not limited to loss of data, loss of profits, or business interruption.

​4. How to Request Warranty Service
​To initiate a warranty claim, please follow these steps:
​    1. Contact jiSECURE Customer Support via email or phone
​    2. Provide a copy of the original purchase invoice
​    3. Submit a clear description of the issue, including any relevant details
​Our support team will review your request and guide you through the next steps.

​5. Product Inspection, Repair & Replacement
​• The product must be returned to jiSECURE for inspection and verification.
​• Upon evaluation, jiSECURE will determine whether the issue is covered under this warranty.
​• If approved, the product will be repaired or replaced and returned to the customer in accordance with warranty terms.
​Repair or replacement decisions are final and made at jiSECURE’s discretion.

​6. General Terms & Limitations
​• This warranty is valid only for the original purchaser and is non-transferable.
​• Repaired or replaced products do not extend or restart the original warranty period.
​• jiSECURE reserves the right to update or modify this Warranty Policy without prior notice.

​7. Customer Support
​For warranty assistance or further clarification, please contact jiSECURE Customer Support through the official communication channels listed on our website.​​